So you’ve made the decision to go it alone, to become a lone wolf in the business world. Maybe you got tired of having to answer to someone, or maybe you just want the freedom of working for yourself for a living. Whatever the case, deciding to strike out on your own in the business world can be a challenge, but it’s not impossible. There are many successful entrepreneurs that have done things all on their own. Here are five tools to help you on your way, and improve your client experience, thus creating returning customers and high levels of customer satisfaction.
Table Of Contents
Build An Effective Network Via LinkedIn
Networking is essential, whether you’re going it alone or part of a team. Having connections in the business world can give you a solid support base and help you solve problems. When you’re looking to business for yourself, there are bound to be problems along the way that you can’t handle on your own.
When a client comes to you with a difficult problem, having the resources and the network to help them solve it if you’re unable to can mean the difference between a returning customer and a dead end. Customers appreciate when you go out of their way to help them, that’s excellent customer service. It gives your name a certain reputation, that when there’s a problem you will do whatever it takes to solve it for your clients.
How can you argue with a reputation like that? LinkedIn is an excellent tool for keeping track of your network and maintaining communication with them. It’s a platform designed solely for networking and business relationships.
Reach Out To Your Clients For Feedback With Surveys
We can’t say this enough; in order to gain insight into your customer’s mind, you must ask them about their experience with your company or brand. This can take many forms, the most popular being the post-purchase survey.
After you complete your customer’s transaction, have them take a short survey on their experience with you. Ask things like:
- On a scale of 1-10, how satisfied were you with your purchase today?
- Did our customer service meet your expectations?
- What would you like to see in the future of our brand?
- What can we do in the future to improve your customer service experience with us?
Reaching out to your clients makes them feel welcome and wanted within your organization. It gives them a voice in the direction of your company, and an opportunity to give you feedback on their experience without fear of reprimand.
You can also do little things to reach out to your customers, such as sending holiday cards during the season, or coupons when you run a sale or promotion. Keeping your clients updated with your company will encourage them to come back, and to bring their friends and family. Earning your reputation is absolutely important.
There are many websites that offer survey services such as SurveyMonkey, Google Surveys, and many more. You can create a simple satisfaction survey, or create large, case study surveys to gauge interest in a new product or service.
Always Strive To Improve Yourself With Courses
Whatever field you work in, you should always be striving to better yourself and your craft. Become an expert in your field, so that when your clients come to you for your product or services, they know they’re getting the best.
This may mean taking classes or attending seminars, and doing the research so that your clients understand why you’re able to be a solo entrepreneur. You know your field better than anyone, and you’ve earned your place as the lone wolf.
Sites like Udemy and Great Courses Plus offer courses on many topics, ranging from business and financial management to guitar lessons. Whatever your craft, you’re sure to find a course to help you improve it.
Screen Sharing and Conference Calling For Meetings
Setting up a meeting with a potential (or current) client has never been easier with conference calling websites. Offering crisp, clear audio quality and screen sharing software for business meetings and presentations, sites such as conferencecalling.com have set the bar for how we communicate with clients and partners.
You can call anyone in the world, screen share with any PC, or hold meetings entirely on the phone with multiple clients or partners. This technology is a must-have for any solo entrepreneurs who want to stay connected.
Shoeboxed For Important Documents
Keeping and filing important documents can be tedious, time-consuming. Not to mention the space that. The app allows you to scan receipts and invoices, business cards, tax preparation, and even mileage tracking if you drive a lot for your business. This all in one service makes tax time much less of a hassle, storing all of your important documents in one place. They’ll even send you a prepaid envelope for all of your loose leaf paperwork, and once you mail it to them, they’ll transform it into digital data for you. No more loose receipts on your car’s floors!
Going it alone doesn’t necessarily mean going it completely alone. You’ll need help from different services or networks at times, which is why it’s important to build a great network from the beginning. Become the expert in your field and remember to reach out to your customers, and you’ll find that your clients return again and again.